Privacy Policy

Any person accessing, browsing, or otherwise using our website, either manually or via an automated device or program, shall be considered a "User." All Users are bound by the terms of this Privacy Policy. By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Louisville Roofing Pros collects the following types of information from Users:

• Email addresses of Users who email us with questions, comments, or service requests
• Contact information including name, phone number, email address, and service address when you request a scheduled service
• Billing and payment information when you purchase services from us
• Technical information including your browser version, IP address, operating system, and device characteristics through the use of cookies and tracking technologies
• Browsing patterns and site usage information to improve our services
• All the above categories are collected either by us directly or with your consent, made available to us from our business affiliates or third parties

Our website uses cookies, which are small files placed on your computer's hard drive to collect information about your browsing activity. We use cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Prevent fraud and enhance security

You may configure your web browser to notify you when you receive a cookie or to prevent cookies from being sent. However, disabling cookies may limit certain functionality of our website.

Uses of collected information:

• Respond to your inquiries and service requests
• Provide quotes, estimates, and roofing services
• Process payments and maintain transaction records
• Send service updates and important notifications
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with applicable laws
• Send promotional offers and information about our services (with your consent)

Louisville Roofing Pros does not sell, share, trade, or give away your personal information to third parties, except in the following circumstances:

• With your consent: When you explicitly authorize us to share your information
• Service providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, analytics providers)
• Legal requirements: When required by law, legal process, or to protect the rights, property, or safety of Louisville Roofing Pros or others
• Business transfers: In the event of a merger, acquisition, or sale of assets

Any third-party service providers are contractually obligated to use your information only for the specific purposes for which it was provided.

Louisville Roofing Pros implements reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. When you submit sensitive information (such as payment details), we use secure servers and software (SSL) that encrypts the information before transmission. However, no system is completely secure, and we cannot guarantee absolute security of your data.

Our website may contain links to third-party websites not operated by Louisville Roofing Pros. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our website is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to withdraw consent for data processing

To exercise any of these rights, please contact us using the information provided below.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Our services are provided from the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our website, you consent to the transfer of your information to the United States.

Louisville Roofing Pros reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: