The Test Square Rule
Adjusters don't count every hit on your roof. They pick a representative 10' x 10' section on each slope and count hits in that square. Here's how it typically breaks down:
- 1–4 hits per square: cosmetic — repair or no action.
- 5–7 hits per square: borderline — repair with granule loss noted.
- 8+ hits per square on 2+ slopes: full replacement.
- Any hit through the shingle mat, exposed underlayment, or fractured flashing: automatic replacement of that section.
What Counts as a Hit
A hit is a round bruise where granules are missing and the underlying asphalt mat is soft or fractured. Straight-line scuffs, blister marks, and manufacturer defects don't count — and pushing them onto an adjuster is a fast way to get your claim denied.
Damage to soft metals (vents, flashings, ridge caps) is separate evidence that legitimate hail hit your roof. Adjusters weigh this heavily.
Age Depreciation
If your policy is Actual Cash Value (ACV), the insurer pays what your damaged roof was worth the day before the storm — not what a new one costs. A 20-year-old shingle roof might depreciate 60–80%, leaving you covering most of the replacement.
Replacement Cost Value (RCV) policies pay the full cost of a new roof. If you're not sure which you have, check your declarations page under 'dwelling coverage'.
When Partial Replacement Isn't Enough
Even with fewer than 8 hits, replacement is often justified when:
- Ridge cap or hip shingles are torn or bruised (the roof's most vulnerable points).
- Multiple penetrations (vents, pipe boots, skylights) are compromised.
- The roof is 15+ years old and the storm accelerated end-of-life failures.
- Kentucky's matching statute means partial replacement would leave mismatched slopes.
What to Do Right Now
- Photograph hailstones with a coin for scale before they melt.
- Document damage to gutters, AC fins, mailboxes, and siding — all corroborating evidence.
- Call a local roofer for a free inspection before you call insurance — you'll know what you're negotiating.
- File within 30 days of the storm; do not wait for a leak.
